SHIPPING

GENERAL INFORMATION

Our products are delivered with DHL or POSTNL. Our people from Casa Barcelonete, the warehouse department, process and dispatch all orders in 1-10 workingdays. Once shipped, check the shippingtable below for your transittime. This allow us to minimize the stock so we don't make a big impact on the planet. The bestsellers have a small stock so we can send out very fast. If you would like an indication of the transit time of a product before ordering, please send us an email with the product(s) to info@barcelonete.com . We will provide your answer of the dispatch time of the product(s) very fast (within 12 hours).
Above €59 the shipping costs are free in the Netherlands and Europe. For every order below this amount the following costs apply (NL): €6,00.-. For Europe it's €15,00- and for countries outside Europe it's €20,00-.

*Please note, delivery can take longer during the sale period or holiday seasons.​

MORE INFORMATION

  1. All orders are shipped out directly from our warehouse in The Netherlands within 24 or 72 hours after the process is completed by the warehouse team.
  2. All our shipments are tracked.
  3. Please note we can't change or cancel orders once they are shipped out. If you have any questions please contact us.
  4. Shipping prices and rates will be calculated automatically at the checkout.
  5. Barcelonete is not responsible for any import or custom fees from the shipment of your order. Please check your country terms to see if there will be extra costs. If you're not familiar with this, please send us an email: info@barcelonete.com so we can give you more information.
  6. Barcelonete is not responsible for any lost or stolen packages and packages damaged during transit or delivery, please contact the courier directly in order to solve any problems that may arise upon transit or delivery. That's why we choose POSTNL and DHL to minimize these kind of problems.

SHIPPINGTABLE

The Netherlands

Transit time: 1-3 workingdays
Free shipping: > €59,00
Shipping costs: €6,00

Belgium & Germany

Transit time: 1 - 10 workingdays
Free shipping: > €59,00
Shipping costs: €6,00

Europe

Transit time: 3 - 10 workingdays
Free shipping: > €59,00
Shipping costs: €15,00

Middle East

Transit time: 20 - 30 workingday
Free shipping: > €200,00
Shipping costs: €20,00

US/Canada

Transit time: 5 - 15 workingdays
Free shipping: > €200,00
Shipping costs: €20,00

Asia

Transit time: 20- 30 workingdays
Free shipping: > €200,00
Shipping costs: €20,00

Oceania

Transit time: 20 - 30 workingdays
Free shipping: > €200,00
Shipping costs: €20,00

Rest of the World

Transit time: 20 - 40 workingdays
Free shipping: > €200,00
Shipping costs: €20,00

DELAYED OR LOST ORDERS

It's important to check your delivery address twice, before and after checkout. If you noticed you made a mistake, please send us an email: info@barcelonete.com with your order number.

When order is send out, unfortunately we can't do anything for you. Barcelonete is not responsible for any missing parcels that have been sent to a wrong address or asked to leave with neighbors or outside your house. Missing or lost orders can be reported to us in an email to info@barcelonete.com. We will do our best to help you with the lost items. The shipment company must classify the items as lost, before we can refund or resend your items.

Sometimes it will happen your track & trace says delivered but you never received it. Usually you have entered a company as the delivery address. Your package has been delivered to somebody at the company or to another company next to your company. Request the shipment company for a proof of delivery.

We don't refund orders that are tracked as delivered. Ship your items to a house adress to avoid this problem.