Our returns policy is very simple – we will accept returns for any reason, and issue a refund or store credit, only if all tags are attached to the product. Anything that has been purchased online can be returned to our warehouse. This is on the cost of the buyer. We provide as much information possible to let you choose the right sizes, give a good insight on the looks of the product(s) and the fit of the products.
To send the item(s) back, send an email to firstname.lastname@example.org with your name + ordernumber in the subject. We will send you a 'RETURN FORM' by mail. Please fill in the whole return form and send it back to our warehouse (adress is displayed on the form). You can find the instructions on how to send it back on the return form. Don't hesitate to contact us when you can't figure it out.
All products must be returned within 14 days of receipt.
All products must be unworn and unwashed.
All products must have all original Barcelonete tags still attached.
Shipping back to our warehouse is at the customers own costs.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any products purchased in our regular sale can be returned and will be fully refunded.
Items must be returned within 14 days of the purchasing date and we will give you your money back as quickly as the bank allows us (the shipping costs will not be refunded).
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Barcelonete and will be judged in a reasonable way.