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FAQ

HOW DO I FIND THE RIGHT SIZE?
All t-shirts are for men and women, so unisex. Choose the size you normal wear. Do you like a tight-fit choose one size smaller than normal. Do you like wider fits choose one size bigger than normal. The 100% organic cotton items will shrink a little bit after washing it for the first time. Do you really want the right size send us an email: info@barcelonete.com or call/visit Dinmar Fashion Store (0031 15 364 279 153).

CAN I ORDER ITEMS FROM PREVIOUS DROPS?
Unfortunately it's not possible. We work with small collections. Sometimes we do restocks from previous drops. Keep an eye on the site or subscribe to our mailing list on contact page. Or send an email to info@barcelonete.com which drop you want to see come back! Sometimes items can be sold out online but in shop (Dinmar Fashion Store) not. Please also contact us.

HOW DO I RETURN AN ITEM?
We have a 14-day return policy. Any returns must be shipped/postmarked within 14 days of being received. Returned items should not have been used and need to be returned in a resellable condition with the original tags on it. Without tags we can't take items back. All customers are required to organize return shipping themselves as we do not provide free return labels at the moment.
Go to the page: 'Delivery & Returns'. Here you can see how to het in contact about the return form.Fill in the form and put this inside your return box. Return it to our adress:

Name: Barcelonete Vof
Country: The Netherlands
Province: South Holland
Postal code: 2614 LC
Adress: Molensingel 101

WHAT IF MY ITEM IS DAMAGED, DEFECTIVE OR INCORRECT?
Sometimes things go wrong. You’d be surprised how many people are involved in getting a garment from a cotton seed to your doorstep and although we strive to avoid any mistakes at all, sometimes they happen.

If you’ve received items that don’t match the description, are incorrect, damaged or defective please take pictures showing the defect or damage. If you’ve received the wrong items, please take a picture of the size tag inside the garment (most likely in the neck area).

Email us your order number, the images and a description of what’s wrong at info@barcelonete.com. We will collect and replace any defective or erroneous items and correct any mistakes carried out by us at no additional cost.

Usually impossible because we check everything!