DELIVERY & RETURNS
Our products are delivered with DHL or POSTNL. If you order before 12:00, the order will be dispatched on the same day, only for the Netherlands. The orders from friday till Sunday are shipped on Monday. Above €59 the shipping costs are free in the Netherlands. For every order below this amount the following costs apply (NL): €6,00.-. For Europe it's €15,00- and for countries outside Europe it's €40,00-.
The Delivery time
For the Netherlands (must be ordered before 12 A.M.) its about 1 till 3 working days. For Europe its about 5 till 15 working days and outside Europe it's about 5 till 20 working days.
*Please note, delivery can take longer during the sale period or holiday season.
Our returns policy is very simple – we will accept returns for any reason, and issue a refund or store credit, only if 'DO NOT REMOVE THIS TAG' is attached to the product. Anything that has been purchased online can be returned to our warehouse. To send the item(s) back, send an email to firstname.lastname@example.org with your name + ordernumber in the subject. We will send you a 'RETURN FORM' by mail. Please fill in the whole return form and send it back to our warehouse (adress is displayed on the form). You can find the instructions on how to send it back on the return form. Don't hesitate to contact us when you can't figure it out.
All products must be returned within 14 days of receipt.
All products must be unworn and unwashed.
All products must have all original Barcelonete tags still attached.
Shipping back to our warehouse is at the customers’ own cost.
Any products purchased in our regular sale can be returned and will be fully refunded.
Items must be returned within 14 days of the purchasing date and we will give you your money back as quickly as the bank allows us.
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Barcelonete and will be judged in a reasonable way.